So most people generally start off their first blog post with a “Hi!” or a “Welcome to my blog!” type of message. Far be it from me to break from tradition! So, like almost everyone else, I’d like to welcome you to my blog.
The goal of this blog is to offer some insight into the wonderful world of customer service and support! What kind of insight, you ask? Well, there is more to customer service than can be summed up in 5 – 10 tips and tricks. In fact, when I see articles titled “Tips and Tricks” I generally run for the hills! While I am sure that those authors have quite a bit to offer, it has been my experience that these types of articles provide a view of their topics from the 50,000-foot high scope rather than dealing with what happens on the surface…you know, where we all live, where we all deal with our own issues and concerns mixed in with those of our customers.
I am a 20-year veteran in this industry. That doesn’t necessarily make me omniscient, but I can say that I have had enough experience to be able to suggest ways of handling situations from the employer, employee, and customer perspectives. One important thing to note here is that there is always more than one way to handle a scenario. Some have said that those ways are “the right way” and “the wrong way”. I propose that there are several right ways, depending on your customer and the situation. Hopefully you’ll be willing to visit often, comment, subscribe, follow, and even contribute. Let’s get the conversation going!