In the beginning…

So most people generally start off their first blog post with a “Hi!” or a “Welcome to my blog!” type of message.  Far be it from me to break from tradition!  So, like almost everyone else, I’d like to welcome you to my blog.

The goal of this blog is to offer some insight into the wonderful world of customer service and support!  What kind of insight, you ask?  Well, there is more to customer service than can be summed up in 5 – 10 tips and tricks.  In fact, when I see articles titled “Tips and Tricks” I generally run for the hills!  While I am sure that those authors have quite a bit to offer, it has been my experience that these types of articles provide a view of their topics from the 50,000-foot high scope rather than dealing with what happens on the surface…you know, where we all live, where we all deal with our own issues and concerns  mixed in with those of our customers.

I am a 20-year veteran in this industry.  That doesn’t necessarily make me omniscient, but I can say that I have had enough experience to be able to suggest ways of handling situations from the employer, employee, and customer perspectives.  One important thing to note here is that there is always more than one way to handle a scenario.  Some have said that those ways are “the right way” and “the wrong way”.  I propose that there are several right ways, depending on your customer and the situation.  Hopefully you’ll be willing to visit often, comment, subscribe, follow, and even contribute.  Let’s get the conversation going!


I am a career technology and customer service professional. I realized pretty early in life that I was drawn to helping people to help themselves. So, naturally I thought I was going to grow to become a world-renowned psychiatrist. Then I realized that I like to take everything apart to learn how things work; everything that is, except for the human brain so psychiatry was out. 2011, was my 20th year in the fields of computer technology and customer service. I have been a bench technician, a help desk manager, and a lot of other job titles in between. I just recently discovered my love for writing. I have begun several books which I hope to finish in the near future. I am also trying my hand at writing a screenplay. I am excited about the potential of a site such as this! Thanks for visiting! Hope to see you again!

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9 comments on “In the beginning…
  1. galambertii says:

    I’m 29 years old and have been involved with customer service since high school. It is definitely an ever-changing experience as the years roll by and different technologies allow customers to shop differently and interact with the customer service agents differently. Power to you man for wanting to help alleviate some of the mind boggling issues we all face in customer service. I just started my blog a few days ago and also getting used to the various nuances of WordPress. My blog’s goal is to reach people who need emotional support dealing with issues that seem otherwise too hard to deal with. Welcome to WordPress and your 1st blog post!

    • jbmi2000 says:

      Hey! Thanks for stopping by, and for your comments! Nice to know I’m not the only on one Earth that’s still sort of a WordPress newbie. Hopefully we can gain a new perspective, or at least get people thinking. Best of everything with your blog. Congrats on getting started! Let’s talk soon!

  2. Ibrahim says:

    Good intro. I’m looking forward to reading and learning more.

  3. Numerous men and women may benefit from your writing. Many thanks!

  4. Have you ever thought about publishing an e-book or guest
    authoring on other sites? I have a blog centered
    on the same topics you discuss and would love to have you share
    some stories/information. I know my audience would enjoy your work.

    If you are even remotely interested, feel free to send me an email.

  5. Evonne says:

    It’s hard to come by knowledgeable people ffor this topic, however, you
    seem like you know what you’re tazlking about! Thanks

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